• All orders should strictly be made through our website only!
  • We do not offer same day delivery.
  • Delivery for allconfirmed skincare product orders is 2-5 business days (excluding weekends)
  • Kindly notify us if you would like your order delivered via Postnet,Post Office or Pep Store.
  • Orders placed on Friday will only be processed on Monday.
  • Delivery for all paid wholesale orders is 5-10 business days.
  • Delivery on all our furniture items is +/- 4/6 weeks.
  • All orders will only be dispatched once payment reflects into our accounts.
  • Only card payments, EFT & Direct Deposits are allowed for payment of orders.
  • Always double check that all delivery information is correct before confirming your order.
  • Once your order is dispatched, you will receive a waybill number to track your parcel. Kindly use that number to check where your parcel is.
  • For INTERNATIONAL ORDERS, You are responsible for all broker fees, duty taxes associated with your order. Kindly note that these charges are not calculated at the time of your purchase you will be charged once your order arrives. Kindly find out which ingredients or items are allowed in your country before making a purchase as we will not refund orders rejected by customs in your country. If an order is returned for any reason, we will not refund courier fee and will take courier fee from the value of your order before refunding as well as any money to recover any damages caused.
  • If you have any questions regarding your order or delivery details kindly send us an email at Admin@diamondpearl.co.za