IMPORTANT NOTICE:
  • Kindly note that products list may change or vary from time to time so don’t be surprised.
  • Product texture, colour and fragrance may change or vary from time to time but don’t worry, we will always provide you with the best quality products.
1. Do you ship world wide?
  • No. We are currently only shipping to southern African Countries.
2. Are your Products Natural?
  • Yes all our products are 100% natural made from natural safe ingredients with no chemicals or any
    harmful ingredients. Like steroids.
3. How do I know what products will be best for my skin?
  • Kindly Contact us through our whatsapp number +27799663000 or
    email Admin@diamondpearl.co.za for all consultations before purchasing any product.
4. Can I take skin supplement pills like glutathione pills or vitamins along side my lotion?
  • Yes you can as skin supplements help speed your skin progress.
4. Can I take skin supplement pills like glutathione pills or vitamins along side my lotion?
  • Yes you can as skin supplements help speed your skin progress.
5. Do you offer Order Pick Up?
  • NO! Diamond Pearl is an online store offering delivery services only through our partnered courier
    companies and we currently do not have a physical store yet.
6. How can I share my before and after pictures after using Diamond Pearl Products?
7. Are your products suitable for any skin type?
  • YES! Our products are made from natural ingredients to suit all skin types including sensitive skin.
8. What will happen if I stop using Diamond Pearl Skincare Products?
  • You will miss out on having an Amazing Flawless spot free skin  but be rest assured that even if you stop
    using our skincare products you will not experience any skin damage that’s why we are working tirelessly
    everyday in order to provide the best products without any future side effects to your skin
WHOSALE OFFER
  • To stock our products send an email to Admin@diamondpearl.co.za and we will get back to you in
    2-3 working days.

DELIVERY INFORMATION

  • All orders should strictly be made through our website only!
  • We do not offer same day delivery.
  • Delivery for all confirmed orders is 2-5 business days(excludes weekends)
  • Kindly notify us if you would like your order delivered via Postnet,Post Office or Pep Store.
  • Orders placed on Friday will only be processed on Monday.
  • Delivery for all paid wholesale orders is 5-10 business days.
  • All orders will only be dispatched once payment reflects into our accounts.
  • Only card payments, EFT & Direct Deposits are allowed for payment of orders
  • Always double check that all delivery information is correct before confirming your order.
  • Once your order is dispatched, you will receive a waybill number to track your parcel. Kindly use that
    number to check where your parcel is.
  • For INTERNATIONAL ORDERS, You are responsible for all broker fees, duty & taxes associated with
    your order. Kindly note that these charges are not calculated at the time of your purchase you will
    be charged once your order arrives.Kindly find out which ingredients or items are allowed in your
    country before making a purchase as we will not refund orders rejected by customs in your country.
    If an order is returned for any reason,we will not refund courier fee and will take courier fee from
    the value of your order before refunding as well as any money to recover any damages caused.

RETURNS

We do not accept returns on items that have been opened Or Used. Items must be returned within 14 days. Please
email us for all returns. Kindly note on our skincare products, all skin types are different and may differ in seeing
results so it is advisable to use our products for atleast 3-4 months to achieve results.

Email: Admin@diamondpearl.co.za
Whatsapp: +27799663000/011 8752001

PRIVACY POLICY

This privacy policy outlines how Diamond Pearl uses and protects any Information that you provide when you use
our website.
Diamond Pearl is committed to ensuring that your privacy is protected. Should we ask you to provide certain
information by which you can be identified when using this website, then you will be assured that it will only be used
in accordance with this privacy statement.
Diamond Pearl may update this policy from time to time. Always insure that you check this page often.

WHAT WE MAY REQUIRE
We may request the following information:

  • Name and payment details.
  • Demographic Information such as postal code, preferences and interests.
  • Contact Information including email address.
  • Other Information relevant to customer surveys or offers.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with the best service and in
particular for the following reasons:

  • Internal record keeping
  • To process your order and obtain payment
  • We may periodically send promotional emails about new products, special offers or other
    information which we think you may find interesting using the email address which you have
    provided
  • We may use the information to improve our products and services
  • From time to time we may also use your information to contact you for market research purposes.
    We may contact you by email, phone or mail. We may use the information to customise the
    website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised
access or disclosure, we have put in place suitable physical, electronic and managerial
procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once
you agree, the file is added and the cookie helps analyse web traffic or lets you know when you
visit a particular site. Cookies allow web applications to respond to you as an individual. The web
application can tailor its operations to your needs, likes and dislikes by gathering and
remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data
about web page traffic and improve our website in order to tailor it to customer needs. We only use
this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages
you find useful and which you do not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies,
but you can usually modify your browser setting to decline cookies if you prefer. This may prevent
you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these
links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you
provide whilst visiting such sites and such sites are not governed by this privacy statement. You
should exercise caution and look at the privacy statement applicable to the website in question.

Data aggregation, analytics and profile creation
We may analyse your browsing behaviour to draw inferences and create profiles about your
personal preferences and behaviours. We may then use such information for the purposes
described below;
Behavioural advertising and cross platform targeting

(a) Served by us
We may use your information (including profile data) to serve you with advertising, which is
relevant to you, on our websites and the websites of third parties.
(b) Served by third parties on our websites
Advertisers or other third parties using our website may also engage in behavioural advertising
and use cookies and web beacons in the manner described above. We do not control these
advertisers or other parties’ use of cookies or web beacons or what they do with the information
they collect.
(c) Served by third parties on third party websites
We may provide your personal information (including profile data) to third parties who may then
use it in combination with personal information that they have collected from you to serve you with
relevant advertising on third party websites.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  •  Whenever you are asked to fill in a form on the website, look for the box that you can click
    to indicate that you do not want the information to be used by anybody for direct marketing
    purposes
    If you have previously agreed to us using your personal information for direct marketing
    purposes, you may change your mind at any time by writing to or emailing us
    We will not sell, distribute or lease your personal information to third parties unless we have your
    permission or are required by law to do so. We may use your personal information to send you
    promotional information about third parties which we think you may find interesting if you tell us
    that you wish this to happen.
    You may request details of personal information which we hold about you under the Protection of
    Personal Information Act 4 of 2013(“POPIA”). If you would like a copy of the information held on
    you please write to us.
    If you believe that any information we are holding on you is incorrect or incomplete, please write to
    or email us as soon as possible. We will promptly correct any information found to be incorrect.